Refund Policy

This Refund Policy explains when payments for Anthecom subscriptions can be refunded. It is part of our Terms of Service. Anthecom is provided by Manuel Centrone, 20024 Garbagnate Milanese (MI), Italy.

1. Before you pay

Creating a store needs a paid plan. Before choosing one, you can create a free account and look around the dashboard, and see example stores and what each plan includes on our website, so you know what you are buying. If you have questions, write to us before subscribing.

2. General rule

Paid plans give immediate access to digital services: publishing stores, AI credits and all the features of your plan. For this reason, payments are not refundable once a billing period has started, including when:

• you cancel during a monthly or yearly period;
• you used only part of the period, or didn't use the Service;
• you didn't use all your AI credits;
• you move to a lower plan;
• your account is suspended or banned for breaking our Terms of Service.

3. When we refund

We refund you in full when:

• you were charged twice for the same period;
• you were charged after cancelling, because of an error on our side;
• you were charged a price different from the one shown when you subscribed, because of an error on our side;
• the Service was unavailable through our fault for a long time, so that you could not use it in practice during the period you paid for.

In other exceptional cases we may decide to refund all or part of a payment at our discretion. Doing so once doesn't oblige us to do it again.

4. Cancelling your subscription

You can cancel at any time from the Plan & billing page in your dashboard. After cancelling you are not charged again, and your plan stays active until the end of the period already paid. If you forget to cancel before a renewal and haven't used the Service since then, write to us within 7 days of the charge: we will look at your request.

5. How to ask for a refund

Write to support@anthecom.com or use the contact page at anthecom.com/contact, from the email address of your account, within 14 days of the payment. Tell us the date and amount of the charge and the reason for your request. We answer within 5 business days.

6. How refunds are paid

Our subscriptions are sold by Fungies, which acts as merchant of record. Approved refunds are issued by Fungies to the payment method used for the purchase, including any taxes charged. Depending on your bank or card, the money may take 5–10 business days to appear in your account. When a payment is refunded, the related subscription period ends and the account returns to the Free plan, unless we agree otherwise.

7. Chargebacks

If you have a problem with a payment, please contact us before opening a dispute with your bank: most issues are solved quickly. If a chargeback is opened, we may suspend the account until it is resolved.

8. Your legal rights

This policy doesn't limit the rights you have under the law. Anthecom is intended for business use; if you nevertheless qualify as a consumer under the law of your country, any mandatory consumer rights apply.

9. Sales in stores built with Anthecom

This policy covers only payments for Anthecom subscriptions. Refunds and returns for products bought in a store built with Anthecom are handled by that store, under its own policies: please contact the store directly.

10. Contact

For any question about refunds write to support@anthecom.com.